Register your claim

Please enter your details so we can begin to process your claim. You need to complete the claim process within 30 days of your purchase date to be eligible for an O2 digital prepaid Mastercard.

It's important that you enter the order number exactly as it's been provided in your order confirmation email, store receipt or within your account details on the MyO2 app.

It's also crucial that you provide us with your correct contact details - we'll be contacting you using these throughout the process and to send your digital prepaid Mastercard to. Once you have entered details here, there will be no opportunity for you to amend them later.

Order number

Purchase date

The claimant details

These are the details of who will recieve the email and SMS to complete the claim process. If the claim is approved, the digital prepaid Mastercard will also be sent using these details.

First name

Last name

Confirm email address

Mobile number

Submit

If you have any problems registering your details, please contact our customer service team.

*The digital prepaid Mastercard is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard^® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. GVS Prepaid Ltd’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD and is part of the Blackhawk Network group. Cardholder data is governed by the Blackhawk Network Privacy Policy.